See how my website design process works from first message to launch, plus what happens when you need a change later.
Business owners usually worry about the process more than the software. What do I send? Who writes the words? What about my old site?
Here is the entire experience, in order. A short note is enough to start. I ask for the rest as I go.
From first message to a site I keep looking after.
Tell me what the business does, where you are, and what you want customers to do - call, book, or request a quote. Mention the site you have now, if any. You do not need a long brief.
What I do. I reply with questions, a timeline, and a fixed quote in Australian dollars.
A conversation about the business, the pages you need, and the plan that fits. Meetings can be remote.
What I do. You get a clear scope and price before I start. No surprise extras unless you ask for work outside the plan.
I show you the look of the site - layout, type, and how a customer would move through it. You tell me what to change. I adjust, then you sign it off.
What I do. I do not start the full build until you accept the design. That is the revision window. After sign-off, a new design direction is extra work.
Pages, forms, click-to-call, hosting, and the SEO foundations in your plan. You do not log into a builder or pick plugins.
What I do. Starter and Growth typically go live in two weeks. Pro can go live in as little as three business days from design acceptance, assuming content and approvals are ready on time. Dates move if I am waiting on you.
I connect your domain and switch customers over. If you already have a site, it stays up until the new one is ready.
What I do. I take existing URLs and redirects into account so I do not create unnecessary disruption to search.
Hosting, security, backups, and the content changes in your plan. Hours, photos, services, staff bios, blog posts - send them, I put them on the site.
What I do. You never need a CMS login. Starter includes 30 minutes of changes a month, Growth 60, Pro unlimited - one active request at a time, front of the queue.
To start: the business name, what you do, the suburbs you cover, and what you want a visitor to do next. If you have a domain, an existing site, a logo, or photos, send those too.
That is enough. I will ask for anything else I need - opening hours, services, price guides, team names - as the project goes.
If you already have good copy, I use it. If you don’t, I structure and write the pages from what you tell me about the business, services, and locations.
You check it before it goes live. You know the work. I know how to put it on a page people will actually read.
Your own photos, logo, and branding if you have them. Real pictures of the shop, the van, or the team usually convert better than stock.
If you don’t have photos yet, I can use suitable professional stock so the site can still launch. You can send better shots later and I will swap them in.
It stays live until the new one is ready. Then I point your domain at the new site. You keep the domain in your name.
If the current site has pages that already rank, I take those URLs and redirects into account so I don’t throw that away for no reason. A Facebook page or Google listing is not a problem - I can still build the website beside them.
On the design: I revise with you until you sign it off. That is the moment I lock the look and start the build. I am not counting “two rounds and you’re done” - I am aiming for a design you will accept.
After you accept the design, a new direction (different layout, a redesign) is extra work. Small copy and photo tweaks after launch come out of your monthly change allowance, not a new project.
Email me the change. You do not log in. Starter and Growth changes are done within the monthly allowance, usually in a few Australian business days. Pro is unlimited - one active request at a time - and goes to the front of the queue.
If something is broken on a live site I host, tell me and I investigate - you don’t chase a hosting company or a plugin update yourself.
Need new hours, a service page, or a photo from Saturday’s job? Send it. I update the site and keep the layout consistent. That is the point of the monthly plan - not a handover folder and a site that slowly goes stale.
Tell me about your business. I’ll come back with a clear scope, timeline, and fixed quote in Australian dollars.
